FAQs
Q: What payment types are accepted?
A: Tseneh accepts the following tenders: Visa, Mastercard, Discover, American Express, and PayPal.
Q: Do you accept gift cards?
A: Yes, we accept Visa gift cards.
Q: How will I know which carrier will ship my merchandise?
A: Online orders will ship through one of the following: UPS, FedEx, or the United States Postal Service (USPS). Once your order ships, you will be notified via email with your tracking details.
Q: If I order multiple items will they ship all in the same shipment?
A: Your items may be shipped in multiple shipments. You will not be charged extra delivery fees for multiple shipments, as the single delivery fee will be distributed over the multiple shipments.
Q: What if I don't know my order number?
A: You may log into your online shopping account to retrieve your order number. In the event that you do not have an online shopping account, you may contact us using the form on the Contact Us page.
Q: Can I change my address once my order has been placed?
A: Once an order is submitted, we do not have the capability to change an address. To make an address change, we would have to cancel the order and replace it with a new order and the correct information.
Q: Can I change the size, color, or quantity of my order?
A: Once an order is submitted we do not have the capability to make any changes. To make a change, we would have to cancel the order and replace it with a new order and the correct information.
A: We take matters like these very seriously. Please contact us using the form on the Contact Us page so we can resolve the matter in a timely manner.
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Q: What is your Return Policy?
A: Please see the Shipping/Returns section of our web site for more information.
Q: How can I return my order?
A: Please see the Shipping/Returns section of our web site for more information.
Q: How long will it take for my return to be received and a credit issued?
A: Returns can take up to 14 business days to be processed and refunded. Please be advised this time frame can take longer during holiday seasons. All refunds will be credited to your original method of payment.
Q: What if I have not received my refund after 14 business days?
A: Please verify that your package was received using the Tracking Number. If you do not have this information, please contact us using the form on the Contact Us page.